Quote Cart
TRAINING POLICIES

Cancellation, Rescheduling & Substitution

Understand your options if you need to cancel, reschedule or transfer your training registration.

80% Refund Eligibility

At least 3 calendar days before training

Cancellation requests submitted at least three calendar days before the course starts may qualify for an 80% refund of verified fees paid.

The remaining 20% covers administration and processing charges.

Non-Refundable

Less than 3 calendar days before training

Cancellation requests received less than three calendar days before commencement are non-refundable because of reserved seats and training arrangements.

Change Your Training Date

At least 48 hours' notice

Participants and corporate clients may request rescheduling to a future intake or participant substitution without an additional charge, subject to the applicable notice period and availability.

HOW TO SUBMIT A REQUEST

How to Cancel or Reschedule Your Training

  1. 1

    Sign in to your Applicant Portal

    Access your existing application or training record.

  2. 2

    Select Your Training

    Open the relevant course registration or enrolment.

  3. 3

    Submit Your Request

    Use the existing cancellation or transfer request form. Provide your reason and any required participant or intake details.

  4. 4

    Wait for Confirmation

    QAI will review your request and communicate the outcome.

Need to Make a Change?

Access your training records to submit a request, or contact the QAI team if you need assistance.

Open My Training Records  Contact QAI